Legal
Terms of Service
Last updated 24 October 2026
01The service
CRM Anvil is software for managing customer relationships and improving the quality of customer data. It is provided as subscriptions (such as a CRM workspace, continuous hygiene or an agency plan) and one-off jobs (such as a data audit, cleanup or migration), as set out in your order.
02Accounts and acceptable use
You are responsible for the users you invite and their access. You may not use CRM Anvil to send unlawful communications, process data you are not entitled to use, or attempt to access another customer's workspace.
03Payment
One-off jobs such as the $99 audit are paid up front on a hosted checkout. Subscriptions are billed monthly in advance and can be cancelled at the end of any billing period. Quoted plans follow the terms in your order.
04Your responsibilities
You confirm you are entitled to process the data you bring into CRM Anvil, and that doing so does not breach any agreement or applicable law. Connections use OAuth or scoped keys — never a password.
05Your data
You own your data, the cleaned output, merge logs and reports in full. We process it only to provide the service and never use it to train general-purpose AI models.
06AI features
AI-generated summaries, drafts, suggestions and match explanations are provided as drafts to help you decide. You remain responsible for approving changes and communications before they are made or sent.
07Reversibility and errors
Merges and other changes are logged and reversible within the documented rollback policy. Where the software makes an error in processing, correcting it at no charge is the primary remedy.
08Liability
Our aggregate liability is limited to the fees paid in the twelve months before the claim. We are not liable for indirect or consequential loss. Nothing here limits liability that cannot be limited by law.
09Termination
You can cancel at the end of any billing period. On termination you can export your data; we then delete it under the retention policy and confirm the deletion.
Questions about this document: info@crmanvil.com